Comments on: Rogers - The Customer Is Always Wrong http://dantv.com/2008/01/26/rogers-the-customer-is-always-wrong/ It's what's on the web. Sun, 01 Aug 2010 09:35:29 +0000 http://wordpress.org/?v=2.3.1 By: Debbie http://dantv.com/2008/01/26/rogers-the-customer-is-always-wrong/#comment-586 Debbie Sun, 10 Aug 2008 12:46:12 +0000 http://dantv.com/2008/01/26/rogers-the-customer-is-always-wrong/#comment-586 I have had a Rogers cell for 4 years now, in fact 3 of them on a family plan. This July we moved from BC to Ontario and I decided to go with Rogers for internet, home phone, cable and cells. They installed the internet and cable and home phone on the tuesday and on the saturday we were suspended. I called and they told me about my credit limit...and pretty much toooo bad..they made me drive into the city 30 mins away and pay at the rogers video store...when I go there I was on the phone with Rogers yet another 45 mins,,,probably the 3rd time, and a girl told me I did not need to a pay my bill due on August 1 yet,,,this was July 20. I paid it anyway so now the Aug 1 bill is paid and I owe OOOOOOO. The next day I went to use my home phone and it did not work...was told after 45 mins again...TOO BAD IT TAKES 24-48 BEFORE RESTORATION!!!!!! I phoned on the Monday to cancel the home phone, internet and cable...and was told sorry please stay this will never happen again... Today is August 9th and guess what...my cell phone is cut off... WHY,,, due to my credit limit and pending charges owing on September 1st... another 45 mins on the phone....to be told too bad... The bill was just printed and is not even on the website yet for me to look at? My daughter, 16, is an hour away and has no cell phone to call home now..all this over a bill which is not in my hand and is due on Sept 1..... Rogers is a nightmare....how can you suspend someones service without giving them a chance to pay it or a bill? there must be some kind of law there. This is how Rogers treats customers after 5 years of service with them.. BUYER BEWARE.... Any tips on what my options are legally would be appreciated.. I would need to pay 1200.00 to cancel, 400 per phone I have had a Rogers cell for 4 years now, in fact 3 of them on a family plan.
This July we moved from BC to Ontario and I decided to go with Rogers for internet, home phone, cable and cells.
They installed the internet and cable and home phone on the tuesday and on the saturday we were suspended.
I called and they told me about my credit limit…and pretty much toooo bad..they made me drive into the city 30 mins away and pay at the rogers video store…when I go there I was on the phone with Rogers yet another 45 mins,,,probably the 3rd time, and a girl told me I did not need to a pay my bill due on August 1 yet,,,this was July 20.
I paid it anyway so now the Aug 1 bill is paid and I owe OOOOOOO.
The next day I went to use my home phone and it did not work…was told after 45 mins again…TOO BAD IT TAKES 24-48 BEFORE RESTORATION!!!!!!
I phoned on the Monday to cancel the home phone, internet and cable…and was told sorry please stay this will never happen again…
Today is August 9th and guess what…my cell phone is cut off…
WHY,,,
due to my credit limit and pending charges owing on September 1st…
another 45 mins on the phone….to be told too bad…
The bill was just printed and is not even on the website yet for me to look at?
My daughter, 16, is an hour away and has no cell phone to call home now..all this over a bill which is not in my hand and is due on Sept 1…..
Rogers is a nightmare….how can you suspend someones service without giving them a chance to pay it or a bill? there must be some kind of law there.
This is how Rogers treats customers after 5 years of service with them..
BUYER BEWARE….
Any tips on what my options are legally would be appreciated..
I would need to pay 1200.00 to cancel, 400 per phone

]]> By: Harpreet Banwait http://dantv.com/2008/01/26/rogers-the-customer-is-always-wrong/#comment-584 Harpreet Banwait Tue, 29 Jul 2008 01:08:01 +0000 http://dantv.com/2008/01/26/rogers-the-customer-is-always-wrong/#comment-584 What is going on at Rogers. According to there CSR's there service is suppose to be improving. Are you kidding me...I have about had enough of the contradicting BS that comes out their mouths. Not one CSM is accountable for anything they tell the customer. In January 2008 I was to receive a 1GB memory for a cell phone. It was really simple as I thought. Fill out the form, mail it in...and 2 months later i'm still waiting. It took me 6 calls and an email to a manager to finally get it resolved. An absolute 45 minutes waste of my time. Most recently I asked for my email account to be transferred from another account since we had moved. And as I was once again reassured..."Don't worry sir...all of the information will be transferred over to your new account" Well guess what? It is all gone! Even my contacts. And there response to rectify this is to call Yahoo. Are you kidding me...the last time I checked I'm billed by Rogers NOT Yahoo! Time to start looking for another service provider...3 cell phones, cable, internet, Home phone...looks like a lot of shopping for me. What is going on at Rogers. According to there CSR’s there service is suppose to be improving. Are you kidding me…I have about had enough of the contradicting BS that comes out their mouths. Not one CSM is accountable for anything they tell the customer. In January 2008 I was to receive a 1GB memory for a cell phone. It was really simple as I thought. Fill out the form, mail it in…and 2 months later i’m still waiting. It took me 6 calls and an email to a manager to finally get it resolved. An absolute 45 minutes waste of my time. Most recently I asked for my email account to be transferred from another account since we had moved. And as I was once again reassured…”Don’t worry sir…all of the information will be transferred over to your new account” Well guess what? It is all gone! Even my contacts. And there response to rectify this is to call Yahoo. Are you kidding me…the last time I checked I’m billed by Rogers NOT Yahoo! Time to start looking for another service provider…3 cell phones, cable, internet, Home phone…looks like a lot of shopping for me.

]]> By: Jake http://dantv.com/2008/01/26/rogers-the-customer-is-always-wrong/#comment-578 Jake Tue, 22 Jul 2008 05:24:42 +0000 http://dantv.com/2008/01/26/rogers-the-customer-is-always-wrong/#comment-578 OK I get the iPhone and they tell me because of my credit I have to put down a $200 deposit??? OK sure (bell never did that with my Blackberry) so I got the $30 data and $45 voice and $20 extras thing. 7 days later after the phone comes out they cut it off. WTF!!! so I wait on hold for 30min and the Rogers rep says you have reached your $200 limit and they canceled my service... Why? Because the first bill is Pro-rated and that comes to $209. I have had the figgen phone for 9 days!!!! I gave them such shit and the turned it back on and they asked me for $9... 9 fucking dollars!!! My clients can't get a hold of me for $9? Roger's policy's stink and I want to go back to bell. OK I get the iPhone and they tell me because of my credit I have to put down a $200 deposit??? OK sure (bell never did that with my Blackberry) so I got the $30 data and $45 voice and $20 extras thing. 7 days later after the phone comes out they cut it off. WTF!!! so I wait on hold for 30min and the Rogers rep says you have reached your $200 limit and they canceled my service… Why? Because the first bill is Pro-rated and that comes to $209. I have had the figgen phone for 9 days!!!! I gave them such shit and the turned it back on and they asked me for $9… 9 fucking dollars!!! My clients can’t get a hold of me for $9?
Roger’s policy’s stink and I want to go back to bell.

]]> By: Davin http://dantv.com/2008/01/26/rogers-the-customer-is-always-wrong/#comment-549 Davin Mon, 17 Mar 2008 19:39:58 +0000 http://dantv.com/2008/01/26/rogers-the-customer-is-always-wrong/#comment-549 I had an incident with Rogers. I moved to a new address in November, got my 1st bill in January for over a $1000, usually my bill is about $250 each month. Also during the move they deleted my email accounts, that took me a few days to get fixed. The main issue was that rogers combine my account with the person that lived previously at my new address, and started charging me for their services, as well as mine. They disconnected my service for none payment, even though they knew they were billing me for someone else service, they told me it was at fault for not checking my bills(bills I never got, they were mailing the bills to the other persons address), they also told me I was at fault for them sending my bills to the wrong address. It took me a few months to "finally" get this problem rectified, basically they took charges off as a "favor to me" but I ended up paying $1200 for 4 months when my bill is usually $250 per month. Also I checked the bill this month, I am being charged for roaming in the US, my phone is restricted by rogers(at my request)from making calls when I am out of my local calling area. Every time I visit the US there are strange roaming charges on the phone, even though I never use the phone and it is restricted from making calls. The most rogers do is acknowledge this charges is incorrect and offer no explanations as to why I was charged in the first place. I had an incident with Rogers.

I moved to a new address in November, got my 1st bill in January for over a $1000, usually my bill is about $250 each month.

Also during the move they deleted my email accounts, that took me a few days to get fixed.

The main issue was that rogers combine my account with the person that lived previously at my new address, and started charging me for their services, as well as mine.

They disconnected my service for none payment, even though they knew they were billing me for someone else service, they told me it was at fault for not checking my bills(bills I never got, they were mailing the bills to the other persons address), they also told me I was at fault for them sending my bills to the wrong address.

It took me a few months to “finally” get this problem rectified, basically they took charges off as a “favor to me” but I ended up paying $1200 for 4 months when my bill is usually $250 per month.

Also I checked the bill this month, I am being charged for roaming in the US, my phone is restricted by rogers(at my request)from making calls when I am out of my local calling area. Every time I visit the US there are strange roaming charges on the phone, even though I never use the phone and it is restricted from making calls. The most rogers do is acknowledge this charges is incorrect and offer no explanations as to why I was charged in the first place.

]]>